For Return
My Product Has A Problem! What Can I Do?
Step 1
Try to troubleshoot the item by checking the manual we provide in the package . If you cannot solve the problem with the manual, contact oraimo customer service at Care.eg@oraimo.com or 01017566497. Normally, we can solve the problem for you with professional suggestions. In many cases, the product seems to have a problem, but it can be solved by restarting, installing properly, or fixing an accessory.
Step 2
After Step 1, if the problem still exists, this might be a manufacturing defect, please contact us. All of our products come with a 6-12 months warranty (lifetime warranty for some items), if your product is under warranty, we will lead you to our after-sale service center Carlcare for replacement.
For Shipping
What countries does Oraimo deliver to? Egypt.
Province:
Ash Sharqia，Giza，North Sinai，Gharbia，Dakahlia，Alexandria，Assiut，Aswan，Beni Suef，Qalyubia，Cairo，Beheira，Damietta，New Valley，Faiyum，Red Sea，Ismailia，Kafr El Sheikh，Luxor，Matrouh，Minya，Port Said，Qena，Menofia，South Sinai，Sohag，Suez
When will my order be shipped out? Handing Time: 1-3 Working Days. Fulfilled: Sunday-Thursday
When will I receive my order? Delivery time : Main Cities 1 - 2 Working Days; Regional Areas 1 - 4 Working Days; All Other Areas 2 - 5 Working Days. Fulfilled: Sunday-Thursday Please take note of the following: You'll receive your tracking number via email All orders are sent by courier Delivery services are door-to-door, no PO Boxes please. You can also find more information on delivery and parcel collections on our Shipping & Returns page. How much is the shipping fee?
FREE shipping for all orders above EGP500 .
If the order price is less than EGP500, there will be an additional shipping fee: EGP45-EGP90 varies from region to region.
Who will ship my order?
We will choose the carrier that we think works best for our customers. Most of our orders will be processed by the courier guy.
Need some help? Any other questions? Contact us at Care.eg@oraimo.com
For Order
How can I cancel my order?
You have the option to cancel your order before it is dispatched from our warehouse.
Contact our customer care team to cancel the orders:
By Email: Care.eg@oraimo.com
By Phone: 01017566497
I want to change my delivery address?
Before the order is dispatched:
Cancel the order on the website and place the order again with the correct address;
Contact our customer care team to change the delivery address;
By Email: Care.eg@oraimo.com
By Phone: 01017566497
*Delivery address cannot be changed once the product has been dispatched from our warehouse.
I want to change my product color?
Before the order is dispatched, cancel the order on the website and place the order again with the desired product colour.
*Product Colour cannot be changed once the product has been dispatched from our warehouse.
What do I need to do when I receive a different product than what I ordered?
Please contact customer support at:
Phone: 01017566497
Email: Care.eg@oraimo.com